Undergraduate Catalog 2015-2016

MGMT 4135 Principles of Quality Mgmt

Prerequisites: MGMT 3101 and MGMT 3141. Restricted to business majors. This course provides an overview of principles and practices inherent in Total Quality Management and Business Process Reengineering. Research papers will emphasize case studies of companies and organizations who claim to have implemented managerial styles or reengineering efforts which have resulted in improved productivity. The course will focus on quality and productivity gains achieved by genuine managerial improvements compared to the damage done when reengineering is not effective.